Appointment Cancellations

We understand that plans change. We kindly ask for at least 24 hours notice if you need to cancel or reschedule your appointment.

• 24+ hours notice: Full refund or free rescheduling

• Less than 24 hours: 50% cancellation fee may apply

• No-show: Full treatment fee may be charged

Program Refunds

Skin programs are designed as structured, multi-session plans. Refunds for programs are handled on a case-by-case basis:

• Before first treatment: Full refund minus any products already provided

• During program: Pro-rata refund for unused sessions, minus products provided

• Completed programs: No refund available

Product Refunds

Please refer to our Delivery & Returns page for product return and refund information.

Contact

To request a cancellation or refund, please email info@theskininstitute.eu or speak with us at the clinic.